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Professional Communication Skills: Connect and Succeed
Introduction
Course Overview (3:25)
Importance of Professional Communication Skills
Quiz
Verbal Communication Skills
Elements of Effective Verbal Communication (1:31)
Active Listening Techniques
Oral Communication
Quiz
Non-Verbal Communication Skills
Understanding Body Language
Written Communication
Professional Email Etiquette
Quiz
Navigating Difficult Conversations
Strategies for Handling Conflict
Quiz
Conclusion
Recap of Key Communication Skills (0:05)
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Oral Communication
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